AI Tool Communication Sample
Weekly update I wrote that was sent to supervisors to keep them informed on the roll-out of an AI assistant.
Weekly Update Communication Sample
Weekly update I wrote to a specific line of business with data on the week's usage after going live.
Data Collectors in Taegis XDR
Knowledge Base article I wrote in the Khoros platform. Content creating using HTML and WSWYG. The audience is Taegis SAAS users.
Understanding Alerts and Alert Severity Levels
Knowledge Base article I wrote in the Khoros platform. Content created using HTML and WSWYG. The audience is Taegis SAAS users.
Adding a Secureworks Training Certification to your LinkedIn Profile
Knowledge Base article I wrote in the Salesforce platform. The audience is MSSP and Professional Services partners.
MSSP and Professional Services Partner Newsletter
Monthly newsletter I created for MSSP and Professional Services partners sent via email.
SharePoint Site
Sample page from a SharePoint site I created and managed.
Company Knowledge Management Intranet Site
Screen shots from the company Igloo intranet site. I created business service pages for multiple products and worked to maintain the sites.
Company Newsletter Article for Customers
I wrote the "Implement Best Security Practices with your Customers in Mind" article in this newsletter for external bank customers.
Quick Reference
I created this quick reference so users would have access to a lot of content in a short piece.
Short User Guide
This is an example of a short user guide I created for internal users of CRM.
Administration Guide
This is an example of a sample format I used for an Admin Guide for an internal department.
WestCheck.com User Manual
User Manual adhering to company template and branding standards. File created in FrameMaker.
Internal ISO Standard Procedure
Filters & Sorting
